FAQs and Shipping Policies
delivery and pick up
During the summer season, our kitchen schedule is overnight, and therefore pickups are only at markets until the end of the season. Please contact us after you place your order to arrange a pick up time. Market locations and dates can be found on the Find Us page.
Deliveries are made on Friday before 6 pm. Order cut off for the week is Wednesday at noon, You can also contact us to arrange a different delivery day or time. We do NOT deliver at night. Deliveries are made in Vancouver, Richmond, Burnaby, New West, Port Moody and parts of Coquitlam. Orders to areas outside of these municipalities are generally shipped, but exceptions can be arranged. We do NOT deliver over the Canada-US border.
Please note that effective immediately, we will no longer be entering apartment buildings for deliveries. We will call you upon arrival and ask that you meet us outside for a safe, no contact delivery, or we can leave your order in front of your building door.
We ship all packages using Canada Post. WE HAVE BEEN MADE AWARE THAT THERE ARE CURRENTLY SIGNIFICANT DELAYS OCCURING WITH CANADA POST. PLEASE NOTE THAT ALL PACKAGES FOR DELIVERY/MAILING MAY BE DELAYED DUE TO CIRCUMSTANCES OUTSIDE OUR CONTROL. Due to summer temperatures, all shipping outside of the Lower Mainland will be halted after the May long weekend, and resume after Labour Day. You may still arrange for a courier or other parcel service to pick up your order, however, we must warn customers that all shipping is at their own risk. We do not accept any responsibility for any shipping, courier, or deliveries by third party companies, including Canada Post, although we will assist you to the best of our ability in tracking any lost parcels. We are not responsible for packages once proof of delivery is provided; the shipping courier is responsible for the delivery of your package. In the case of a lost or stolen package, it is the responsibility of the courier and all inquiries must be directed to them. Please contact us for your tracking number if you wish to start an inquiry with the courier.
Please allow up to five business days for us to make and package your chocolates before shipping. We cannot guarantee delivery times by Canada Post. Please contact us before ordering if you require faster or guaranteed delivery. Thank you.
WE DO NOT ACCEPT RETURNS DUE TO HEALTH CODES AND DO NOT ISSUE REFUNDS EXCEPT IN EXIGENT CIRCUMSTANCES. ANY REFUNDS ISSUED WILL BE LESS SHIPPING AND PAYMENT FEES.
If we are out of a particular flavour or product, we will either contact you about substitutions, or replace the flavour at our discretion during busy times. During holidays and peak market season, we may run out of flavours at any time, especially if those flavours are one off or special editions, and we may not have enough time to contact customers about replacements. Please indicate if you have any food allergies or flavour preferences and we will try to conform with your requests as much as possible.