FAQs and Shipping Policies

I really liked this flavour… do you still have it?

Maybe? We like to go with the seasonal flow, and a lot of our flavours are made with ingredients that are only available for a short time each year. We love rotating things in and out so that everything is fresh! There are some flavours that we have all the time, like our signature Earl Grey, or our fave Gin + Cassis, but if you want a Tomato Jam truffle or a strawberry rhubarb bar in the dead of winter, we might not be able to do that…

do you sell at…

We generally sell our products either at the farmer’s market, our online shop, or out of our kitchen. We do sell some items with our distillery and brewery partners, as well as at some small local shops, but our flavour rotation doesn’t really jive with how most large supermarkets and stores do their buying. If you know somewhere that you’d like to see our chocolates at, please have them contact us though! We’re always looking for new venues!

delivery and pick up

Our kitchen on Broadway is up and running and available for pickups. Pickup orders typically take up to three or four days to prepare. Please note our open hours on the Find Us page, and please be aware that we may run out of stock at any time during busy periods. Please do not come to the store until we mark your order as completed. Market locations and dates can be found on the Find Us page. 

We do NOT deliver at night. Deliveries are made in Vancouver, Richmond, Burnaby, New West, Port Moody and parts of Coquitlam. Free delivery is available on orders in Vancouver on orders over $75 (amount qualifying for free shipping may change at any time dependent on current fuel costs). Orders to areas outside of these municipalities are generally shipped, but exceptions can be arranged. We do NOT deliver over the Canada-US border.

We reserve the right to hold, without refunds, any orders that require alternative arrangements if you have not contacted us before ordering to make said arrangements, or any orders that have selected the wrong pickup or delivery option.

shipping details

We ship all packages using Canada Post. WE HAVE BEEN MADE AWARE THAT THERE ARE CURRENTLY SIGNIFICANT DELAYS OCCURING WITH CANADA POST. PLEASE NOTE THAT ALL PACKAGES FOR DELIVERY/MAILING MAY BE DELAYED DUE TO CIRCUMSTANCES OUTSIDE OUR CONTROL. Due to summer temperatures, all shipping outside of the Lower Mainland will be halted after the May long weekend, and resume after Labour Day. You may still arrange for a courier or other parcel service to pick up your order, however, we must warn customers that all shipping is at their own risk. We do not accept any responsibility for any shipping, courier, or deliveries by third party companies, including Canada Post, although we will assist you to the best of our ability in tracking any lost parcels. We are not responsible for packages once proof of delivery is provided; the shipping courier is responsible for the delivery of your package. In the case of a lost or stolen package, it is the responsibility of the courier and all inquiries must be directed to them. Please contact us for your tracking number if you wish to start an inquiry with the courier. 

Please allow up to five business days for us to make and package your chocolates before shipping. We cannot guarantee delivery times by Canada Post. Please contact us before ordering if you require faster or guaranteed delivery. Thank you. 

WE DO NOT ACCEPT RETURNS DUE TO HEALTH CODES AND DO NOT ISSUE REFUNDS EXCEPT IN EXIGENT CIRCUMSTANCES. ANY REFUNDS ISSUED WILL BE LESS SHIPPING AND PAYMENT FEES.

substitutions

If we are out of a particular flavour or product, we will either contact you about substitutions, or replace the flavour at our discretion during busy times. During holidays and peak market season, we may run out of flavours at any time, especially if those flavours are one off or special editions, and we may not have enough time to contact customers about replacements. Please indicate if you have any food allergies or flavour preferences and we will try to conform with your requests as much as possible.