I really liked this flavour… do you still have it?

Maybe? We like to go with the seasonal flow, and a lot of our flavours are made with ingredients that are only available for a short time each year. We love rotating things in and out so that everything is fresh! There are some flavours that we have all the time, like our signature Earl Grey, or our fave Gin + Cassis, but if you want a Tomato Jam truffle or a strawberry rhubarb bar in the dead of winter, we might not be able to do that…

SHELF LIFE?

We recommend that our truffles and bonbons be eaten as soon as possible, but if you really want to keep them (and have willpower) their shelf life is about 8 weeks at room temperature. They will last longer in the fridge, but frankly, we usually eat them well before that. Chocolate bars have a best before date stamped on the package, but are edible after that date as well (think of it as a suggestion).

do you sell at…

We generally sell our products either at the farmer’s market or out of our kitchen (you can also order online!). We do sell some items with our distillery and brewery partners, as well as at some small local shops, but our flavour rotation doesn’t really jive with how most large supermarkets and stores do their buying. If you know somewhere that you’d like to see our chocolates at, please have them contact us though! We’re always looking for new venues!

CUSTOM ORDERS

We love doing custom orders! Please contact us with your specifications and we will try our best to work with you to make your custom order. Please note that we require a minimum of three weeks lead time for custom orders, and depending on the nature and size of the order, may need up to two months advance notice. Custom flavour orders are a minimum of 80 pieces per flavour.

Please contact us using our Contact form, and include the following in your request:

• Date of Event/Date of pickup
• what type of packaging you require, including box sizes, or if you have your own packaging in mind
• will there be custom chocolate/bonbon artwork required
• will there be custom flavours required

delivery and pick up

Our kitchen on Broadway is up and running and available for pickups. Pickup orders typically take up to three or four days to prepare. Please note our open hours on the Find Us page, and please be aware that we may run out of stock at any time during busy periods. If you require your order immediately, we suggest coming in during open hours instead of placing an online order. We will send you a confirmation email when your order is ready to pick up. Market locations and dates can be found on the Find Us page. 

We are NO LONGER OFFERING DELIVERIES except in special circumstances, such as Advent Calendar Pre-orders, or special occasion/custom orders. If you would like to arrange your own courier to pick up your order, please select the Shop Pick Up option and then write your courier company name in the notes. A follow up email with your courier information is also appreciated.

We reserve the right to hold, without refunds, any orders that require alternative arrangements if you have not contacted us before ordering to make said arrangements, or any orders that have selected the wrong pickup or delivery option. Such orders will be made ready for pick up from our kitchen and it will be your responsibility to arrange collection of your order.

SHIPPING DETAILS

PLEASE CHECK YOUR ADDRESS AND SHIPPING METHOD. IF YOU CHOOSE THE WRONG SHIPPING METHOD (OR SHIPPING INSTEAD OF PICK UP, OR PICK UP INSTEAD OF SHIPPING), WE CANNOT READ YOUR MIND AND WILL PREPARE YOUR ORDER AS ORDERED. ORDERS NOT PICKED UP WITHIN 6 WEEKS OF COMPLETION WILL BE DESTROYED AND NO REPLACEMENTS OR REFUNDS WILL BE ISSUED.

We ship all packages using Canada Post. PLEASE NOTE THAT ALL PACKAGES FOR DELIVERY/MAILING MAY BE DELAYED DUE TO CIRCUMSTANCES OUTSIDE OUR CONTROL. Due to summer temperatures, all shipping outside of the Lower Mainland will be halted after the May long weekend, and resume after Labour Day. Orders made in mid August will be shipped after Labour Day, or when the weather allows. You may still arrange for a courier or other parcel service to pick up your order, however, we must warn customers that all shipping is at their own risk. We do not accept any responsibility for any shipping, courier, or deliveries by third party companies, including Canada Post, although we will assist you to the best of our ability in tracking any lost parcels. We are not responsible for packages once proof of delivery is provided; the shipping courier is responsible for the delivery of your package. In the case of a lost or stolen package, it is the responsibility of the courier and all inquiries must be directed to them. Please contact us for your tracking number if you wish to start an inquiry with the courier. 

Please allow up to five business days for us to make and package your chocolates before shipping. We cannot guarantee delivery times by Canada Post. Please contact us before ordering if you require faster or guaranteed delivery. We do not take any responsibility for your failure to read our shipping policies, and reserve the right to hold any orders made for shipping that do not comply with our policies.

CROSS BORDER SHIPPING, FEES, CUSTOMS, ETC.

You as purchaser are responsible for any fees, tariffs, customs charges, or other requirements to release your shipped package from the appropriate border services in your country. Upon request, we will supply any information to the best of our ability. We are not responsible for any issues with brokering your order over the border, and our obligation regarding packages ends upon our delivering your order to Canada Post. Due to current uncertainty about transit times and tariff shenanigans, we have suspended shipping to the U.S. until further notice.

Substitutions

If we are out of a particular flavour or product, we will either contact you about substitutions, or replace the flavour at our discretion, especially during busy times. During holidays and peak market season, we may run out of flavours at any time, especially if those flavours are one off or special editions, and we may not have enough time to contact customers about replacements. Please indicate if you have any food allergies or flavour preferences and we will try to conform with your requests as much as possible.

RETURNS AND REFUNDS

Due to food and health regulations, we cannot offer returns or exchanges on any of our products after they have left our hands.

Please note that if you select the pick up option for an order intended for delivery, we reserve the right to refuse to issue a refund if your order has already been prepared. We do NOT issue refunds for already completed orders when the reason is due to customer error.

IF YOU CHOOSE THE WRONG SHIPPING METHOD (OR SHIPPING INSTEAD OF PICK UP, OR PICK UP INSTEAD OF SHIPPING), WE CANNOT READ YOUR MIND AND WILL COMPLETE THE ORDER AS ORDERED. ORDERS NOT PICKED UP WITHIN 6 WEEKS OF COMPLETION WILL BE DESTROYED AND NO REPLACEMENTS OR REFUNDS WILL BE ISSUED.

We may issue refunds for orders cancelled before beginning preparation or items which are defective, at our discretion. To complete your refund, we require a receipt or proof of purchase. We offer refunds on a case by case basis. Please contact us with detailed information about the reason for your refund request. We are not responsible for any failure on the part of the customer to read our policies or verify the accuracy of their own purchases. Except in cases of non-delivery, we do not issue refunds without physical evidence of the issue (photographic evidence may be sufficient in some cases). If you have an issue with our products, at a minimum, please take pictures of the issue. After your request has been received and processed, the total value of the items will be refunded, excluding any delivery charge, payment processing fees, and a refund fee of $9.90+tax. This fee applies in all cases where a refund is requested. We may choose to waive our refund fee at our discretion.

Gift cards are non-refundable.

Tickets to our classes are generally non-refundable, except in extenuating circumstances. Tickets are transferrable to another person, and if a minimum of 48 hours notice is given, tickets can be transferred between dates. To transfer your ticket to another individual, we simply request that you provide them with a copy (either electronic or printed) of your ticket. Transfer of tickets to another person is entirely the ticket purchaser’s responsibility, and we will allow entry to one person per ticket. In the case where we cancel a class, a transfer or refund will be offered by email. Failure to respond to this offer within 45 days of the cancellation email will be considered the same as if you were a no-show to our event and we will refuse all refund and transfer requests.