Due to food and health regulations, we cannot offer returns or exchanges on any of our products after they have left our hands.

We offer refunds on a case by case basis. Please contact us with detailed information about the reason for your refund request. Except in cases of non-delivery, we do not offer refunds without physical evidence of the issue (photographic evidence may be sufficient in some cases). If you have an issue with our products, at a minimum, please take pictures of the issue. Any refunds issued will be less any fees, including, but not limited to, payment processing and transaction fees, delivery charges, or administrative charges.

Gift cards are non-refundable.

Tickets to our classes are generally non-refundable, except in extenuating circumstances. Tickets are transferrable to another person, and if a minimum of 48 hours notice is given, tickets can be transferred between dates. To transfer your ticket to another individual, we simply request that you provide them with a copy (either electronic or printed) of your ticket. Transfer of tickets to another person is entirely the ticket purchaser’s responsibility, and we will allow entry to one person per ticket. In the case where we cancel a class, a transfer or refund will be offered by email. Failure to respond to this offer within 45 days of the cancellation email will be considered the same as if you were a no-show to our event and we will refuse all refund and transfer requests.

To complete your return, we require a receipt or proof of purchase.

Please note that if you select the pick up option for an order intended for delivery, we reserve the right to prepare your order for pickup as ordered, and refuse to issue a refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.