Due to food and health regulations, we cannot offer returns or exchanges on any of our products after they have left our hands.
We offer refunds on a case by case basis. Please contact us with detailed information about the reason for your refund request. Except in cases of non-delivery, we do not offer refunds without physical evidence of the issue (photographic evidence may be sufficient in some cases). If you have an issue with our products, at a minimum, please take pictures of the issue. Any refunds issued will be less any fees, including, but not limited to, payment processing and transaction fees, delivery charges, or administrative charges.
Gift cards are non-refundable.
Tickets to our classes are generally non-refundable, except in extenuating circumstances. Tickets are transferrable to another person, with written notice from the purchasing ticket holder, and if a minimum of 24 hours notice is given, tickets can be transferred between dates.
To complete your return, we require a receipt or proof of purchase.
Please note that if you select the pick up option for an order intended for delivery, we reserve the right to prepare your order for pickup as ordered, and refuse to issue a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.